Hands on Microsoft Azure, Ticketing systems and AWS. Highly curious about Kubernetes and Docker implementations. Networking and Server fanatic. I am extremely passionate about Cloud computing and it's future. This resume is hosted on AWS infrastructure designed by me.
Sep 2024 - Present
Assisted members of the Medicaid and Medicare community with United Healthcare, providing support with benefits, claims and insurance related questions.
May 2024 - Sep 2024
Resolved escalations, compensations, and contract cancellations. Submitted Tickets for faster resolve and enhanced customer retention by offering alternative solutions to contract cancellations.
Sep 2023 - May 2024
Guided members on equity inquiries and ownership details along with handling of payments. Provided insights in usage of points for their reward program.
B. Sci in Business Management
Passed with honors